Megan Glasbrenner et al. v. THR Property Management L.P. et al.

The purpose of the Notice is to inform you that a proposed Settlement has been reached in the putative class action lawsuit entitled Megan Glasbrenner and Douglas Neal v. THR Property Management L.P. d/b/a Invitation Homes and Invitation Homes, Inc., which was filed in the Circuit Court of Hillsborough County. Because your rights will be affected by this Settlement, it is extremely important that you read the Notice carefully. The Notice summarizes the settlement and your rights under it.

If you received a letter describing this settlement, it is because Defendants’ records indicate that you may be a member of the Settlement Class. The members of the Settlement Class include:
All persons in Florida who signed a lease with Defendants or any of their subsidiaries or affiliated entities and paid a security deposit from February 15, 2021 through October 31, 2025.

Excluded from the Settlement Class are: (1) the judge presiding over this case; (2) the judges of the Florida Appellate Court; (3) the immediate families of the preceding person(s); (4) any Released Party; (5) any Settlement Class Member who timely opts out of this Action; (6) any counsel of record; and (7) any class member who, by the date of the Preliminary Approval Order, had already released the claims at issue with Defendants.

In a class action, a person called a Class Representative (here, Plaintiffs) sues on behalf of people who allegedly have similar claims. This group is called a class and the persons included are called class members. One court resolves the issues for all of the class members, except for those who exclude themselves from the class.

Here, Plaintiffs filed a putative class action lawsuit in Hillsborough County Circuit Court asserting that their landlord and property manager (Defendants) failed to comply with the Florida Residential Landlord Tenant Act, Florida Consumer Collection Practices Act, and Florida Deceptive Unfair Trade Practices Act in connection with renting homes and returning security deposits. Defendants have denied all liability and presented defenses to the claim prior to entering in to this Class Settlement. The Court has conditionally certified a class action for settlement purposes only. The Honorable Helene Daniel is in charge of this action.

The Court did not decide in favor of Plaintiffs or Defendants. Instead, the parties agreed to this settlement. This way, the parties avoid the risk and cost of a trial, and the Settlement Class members will receive compensation. Plaintiffs and Class Counsel think the settlement is best for all persons in the Settlement Class.

The Court has certified a class action for settlement purposes only. The Settlement Class is defined as:
All persons in Florida who signed a lease with Defendants or any of their subsidiaries or affiliated entities and paid a security deposit from February 15, 2021 through October 31, 2025

A "Settlement Class Member" is any person in the Settlement Class who is not validly excluded from the Settlement Class. If you are still not sure whether you are included, you can visit other sections of this website, or you may write to the Settlement Administrator via email at [email protected] or via mail at Glasbrenner v THR Property Management, c/o Settlement Administrator, PO Box 23668, Jacksonville, FL 32241, for more information.

The Court has appointed the law firm of Consumer Law Advocate, PLLC as Class Counsel to represent you and the other persons in the Settlement Class. You will not be personally charged by this lawyer.

Class Counsel will ask the Court to approve payment of up to $225,000, including reasonable expenses. Class Counsel also will ask the Court to approve payment of up to $3,000 to each Plaintiff for their services as Class Representatives. The Court may award less than these amounts.

Cash Payments

All Settlement Class Members who submit valid Claim Forms by August 14, 2026 will receive a cash payment of $20, or a portion of $20 if multiple claims are submitted to the same rental agreement, which totals $682,680 for all class members. 

If you file a valid claim form by August 14, 2026, you will be paid $20, or a portion of $20 if multiple claims are submitted for the same rental agreement, in the payment method you select on the claim form.

Unless you exclude yourself from the settlement, you will be part of the Settlement Class and will be bound by the release of claims in the settlement. This means that if the settlement is approved, you cannot rely on any Released Claim to sue, or continue to sue, Defendants or other Released Parties, on your own or as part of any other lawsuit, as explained in the Settlement Agreement. It also means that all of the Court's orders will apply to you and legally bind you. Unless you exclude yourself from the Settlement, you will agree to release Defendants and all other Released Parties, as defined in the Settlement Agreement, from any and all claims that you had or may have arising out of your rental at a property owned or managed by a Released Party.

If you have any questions about the Release or what it means, you can review the Settlement Agreement, speak to Class Counsel, listed under Question 6, for free; or, at your own expense, speak with your own lawyer. The Release does not apply to persons in the Settlement Class who timely exclude themselves.

To obtain a payment from the settlement you must make a claim. To make a claim, you must submit an online claim form on this website by clicking on the Online Claim Submission button by August 14, 2026. If your claim is approved, payment will be sent to you in the manner you select.

The Court will hold a hearing on AUGUST 31, 2026 to decide whether to approve the Settlement. If the Court approves the Settlement, after that, there may be appeals. It is always uncertain whether these appeals can be resolved, and resolving them can take time, perhaps more than a year. Settlement Class Members will be informed of the progress of the settlement through information posted on this website. Please be patient.

If you want to keep the right to sue, or continue to sue Defendants or a Released Party, as defined in the Settlement Agreement, then you must take steps to get out of the Settlement Class. This is called excluding yourself from, or opting-out of, the Settlement Class.

A Settlement Class Member who wishes to exclude himself or herself from this Settlement, and from the Release pursuant to this Settlement, shall submit a written Opt-Out Request to the Settlement Administrator at the address designated in the Notice no later than the Opt­ Out/Objection Deadline. Opt-Out Requests must: (i) be timely submitted by the Opt­ Out/Objection Deadline; (ii) be signed by the person in the Settlement Class who is requesting to be excluded from the Settlement Class; (iii) include the name and address of the person in the Settlement Class requesting exclusion; and (iv) include a statement or words to the effect of the following: "I request to be excluded from the THR Property Management FRLTA Settlement, and understand that by doing so I will not be entitled to receive any of the benefits from the settlement." No person may exclude any other person from the Settlement Class.

To be valid, you must mail your exclusion request postmarked no later than AUGUST 14, 2026 to the Settlement Administrator at Glasbrenner v THR Property Management, c/o Settlement Administrator, PO Box 23668, Jacksonville, FL 32241.

No. If you do not exclude yourself, you give up any right to sue (or continue to sue) Defendants or any Released Parties for the claims that this settlement resolves.

No. If you exclude yourself, you will not receive a settlement payment and you cannot object to the settlement.

If you are in the Settlement Class, you can object to the settlement or any part of the settlement that you think the Court should reject, and the Court will consider your views. If you do not provide a written objection in the manner described below, you shall be deemed to have waived any objection and shall forever be foreclosed from making any objection to the fairness, reasonableness, or adequacy of the settlement, or the award of any attorneys' fees and expenses, and/or any proposed service award.

To object, you must make your objection in writing, stating that you object to the Settlement. To be considered by the Court, you must personally sign the objection and provide the following information with it: (i) full name, current address, and current telephone number; (ii) documentation sufficient to establish membership in the Settlement Class; (iii) a statement of reasons for the objection, including the factual and legal grounds for the objector's position; and (iv) copies of any other documents the objecting Settlement Class Member wishes to submit in support of his/her/its position.

To be considered, you must file your objections with the Court and mail your objections to the addresses below no later than August 14, 2026.

Objecting is telling the Court that you do not like something about the settlement. You can object only if you stay in the Settlement Class. Excluding yourself means that you do not want to be part of the Settlement Class. If you exclude yourself, you have no basis to object because the case no longer affects you.

If you do nothing, you will not receive a payment from settlement but you will give up your rights to sue Defendants or any other released parties related to a released claim. For information relating to what rights you are giving up, see FAQ 10.

The Court will hold a Final Approval Hearing at 1:30 p.m. on AUGUST 31, 2026 via Zoom.

At this hearing, the Court will consider whether the settlement is fair, reasonable and adequate. If there are valid objections that comply with the requirements in Question 16 above, the Court also will consider them and will listen to people who have asked to speak at the hearing. The Court may also decide how much to pay to Class Counsel and Plaintiffs.

The Final Approval Hearing may be moved to a different date or time without additional notice, so it is a good idea to check this website for updates.

No. Class Counsel will appear on behalf of the Settlement Class. But, you are welcome to come, or have your own lawyer appear, at your own expense.

You may ask the Court for permission to speak at the Final Approval Hearing, but only in connection with an objection that you have timely submitted to the Court according to the procedure set forth in Question 16 above. To speak at the Final Approval Hearing, you must also file a document with the Court stating your intention to appear. For this document to be considered, it must include your name, address, telephone number and your signature. The document must be filed with the Court no later than August 14, 2026. You cannot speak at the hearing if you exclude yourself from the settlement.

Please notify the Settlement Administrator of any changes in your mailing address so that future correspondence will be sent to the correct address.

To update your mailing address, use the Update Address button at the top of this page. Or, you can contact the Settlement Administrator via email at [email protected]. Please put ‘Change of Address’ in the subject line and provide your full name, previous address, current address, and the Notice ID from your notice in the body of the email.

Alternatively, you can mail that information to:
Glasbrenner v THR Property Management
c/o Settlement Administrator
PO Box 23668
Jacksonville, FL 32241

A copy of your marriage license, divorce decree or court order is required for a name change.

You can submit the documentation via email at [email protected]. In your email, put ‘Name Change’ in the subject line. In the body of the email, provide the NoticeID, original name, and address of the Class Member on the Notice you received. Also provide the new name, address and phone number that you would like on future correspondence.

Alternatively, you can submit the required documents by mail to: 
Glasbrenner v THR Property Management
c/o Settlement Administrator
PO Box 23668
Jacksonville, FL 32241

Two documents are required for a name change for a deceased Class Member. They are: 1) A Copy of the death certificate, and 2) Documentation providing evidence to show the new payee as legal beneficiary – this could be a will, estate documentation, etc. The documentation will be reviewed when received. We may reach out to you with additional questions, if necessary.

You can submit these documents via email at [email protected] put ‘Name Change’ in the subject line. In the body of the email, provide the Notice ID, original name and address of the Class Member on the Notice you received. Also provide the new name, address and phone number that you would like on future correspondence.

Alternatively, you can submit the required documents by mail to:
Glasbrenner v THR Property Management
c/o Settlement Administrator
PO Box 23668
Jacksonville, FL 32241

The notice you received is only a summary of the proposed settlement. You can get a copy of the Settlement Agreement by visiting the Important Court Documents page on this website, or you can write to the Settlement Administrator at Glasbrenner v THR Property Management, c/o Settlement Administrator, PO Box 23668, Jacksonville, FL 32241 or send an email to [email protected]. You can also call Class Counsel with any questions at (815) 999-9130.

DO NOT CALL OR WRITE TO THE COURT, THE CLERK OF THE COURT, DEFENDANTS, OR DEFENDANTS’ COUNSEL ABOUT THE SETTLEMENT.

Contact us at [email protected].